Why does my magicjack not work

MagicJack is not exempt from problems and you may need to carry out troubleshooting steps if you have trouble with the device. MagicJack has a customer service chat, but you can try a few of your own troubleshooting steps first. Unplug MagicJack, wait a few moments and plug it back in.

Try using a different USB port if your computer does not display a message that it has found new hardware. When you unplug MagicJack, you can turn off the software and allow it to re-load once you plug it back in, which may fix any problems.

The KXTS is a durable phone and unlikely itself to burn out. If you try to connect three, none of them will likely ring. Speeds are set by your ISP. If speedtest. For example:. Chris, In response to 1 — I guess I should have asked whether its transferable. My mind is murky on all the info. Would that be problematic? Responding to 4 — I was actually asking if I can use the Comtrend modem which has been programmed as a router?

As for the rest: Cable costs way more — at least the was the case when I last researched years ago. Minni 1: The device automatically reinstalls the software on any windows or mac computer into which you insert the magicJack. Then unplug it from your computer and plug it in directly to the Ethernet. If your modem has several Ethernet ports on the back, just choose one of then open ports not the WAN port and connect your magicJack to the modem.

That way your phone will be avaiable all the time, even when your computer is off. Your ISP sees all of your devices. Knowing that you value privacy, you might want to revisit your Intranet setup. Briefly, if your modem is set as gateway If this is not your forte, you might want to get someone to help you with it.

Remove all but one phone and see if you can make calls from your POTS. If you can make a call, you know you had too many phones on your POTS. You might want to get a tech to check it out. Unplug one of your phones. Try to make a call. If you can make a call directly from the NID but not from inside your home, you may have faulty phone wiring inside your home. If you still cannot call out or receive calls when your phone is connected directly to the NID, the problem is between the pole and your home or the pole and some other connector to the telephone home office.

The phone company is obligated to fix any problems between your NID and their home office. Before you drop any POTS service , you may want to get someone from your phone company to confirm what is possible, what is likely, and perhaps hand-hold the transfer from phone-service-with-DSL to DSL-only-service, if possible, to prevent this kind of problem. Would that be a problem? Actually, mine may be the or version of MJ. The rest of what you stated about setting up a separate router is over my head, so again, can I just use my current router-modem with its one Ethernet receptacle?

I spent quite awhile just before, trying to find such a pic. No dice. I do agree though, that its a sound idea — to test the outside phone box connection. If I can figure out how. Rather, the phone service has been one company, and the DSL another company both companies under the thumb of Verizon, more or less. I went outside today to check out the box.

We just purchased the MJgo and have it installed and registered. I have been reading the above comments about the lights orange and green. Our orange light is cycling on and off, this happens to correspond with the signal on our computers. We have always noticed out computers doing this but they cycle every seconds, so our computers actually stay working.

Its still happening, any ideas? The lights on the Ethernet port of the mJ Go are green and orange. Normally, the green light will seem to blink chaotically with no discernible pattern. When functioning normally, the green light should blink on for a second, off for a second in a stabile pattern. The indicator lights on the front of the device are white and blue. The white light should blink on and off opposite the orange light. The blue light should be continuous.

Likewise, DSL is probably dreadfully slow if even available. HughesNet is a satellite service and has too much lag for it to work as a reasonable internet service provider for any form of VoIP. Check out your PING time on speedtest. So while you may be able to stream netflix or youtube, attempting to do anything other than email or text chat is going to be next to impossible.

Some people claim to have few problems with satellite for VoIP, but so far, these claims are very few. If you do happen to have access to cable internet, I would suggest taking advantage of that instead. I just got a new cell tracfone LGG and added minutes and service to it. When I call from the new cell phone to magicjack home number, get a fast busy signal and when I call from home magicjack number to the new cell phone, also get a fast busy signal.

Any ideas on how to fix this? One alternative would be to get a google voice number, attach it to your magicJack device phone and then forward all calls from your google voice to your magicJack. Sorry for the delayed response. As with several others, your comment got caught by the wordpress spam box. My majicjack keeps saying error What does error 23 mean anyway? And also says when working that it is is no longer in service on my end. My bill has been pd and want some answers. Please e-mail me soon, getting very frutrating.

Second, your comment got stuck in wordpress spam, so I only just now saw this. Try connecting your magicJack to the USB port on your computer. Try making and receiving calls that way. If it works, then the problem may be port forwarding. Also in the directions in the prior link is the assigning a static IP to your magicJack device.

Every router is a little different, so you may find the settings in slightly different places on your router. Everything she wanted me to check and try I had already done and then she suggested I change the USP power adapter plugged into the wall. I used the old adapter to charge my phone and it worked just fine for that. Go figure. I bought magic jack go about 5 days ago. I am not getting any calls from another landline. They receive a message like sorry you call cannot be completed try again later or contact an operator.

I did live chat with magic jack but no with no solution. They were going to send my information higher up and would get back to me through my email.

David, Please note that magicJack is not a landline phone. You may have to pay a long-distance charge in order to connect to actual land line phones in your neighborhood. It is an unfortunate development that magicJack does not advertise, but is part of the problem of having a magicJack phone. If this is the case, you may unfortunately have to chat with magicJack chat support.

My condolences regarding your wife. The magicJack should already be registered and activated. Best of luck,. I have Magic Jack Plus and it works great. I have an old Magic Jack , can my daughter use it on her PC at her house? But i want to have it on the power outlet not on my laptop.

My guess is only a guess that this happen after a power outage. My modem is Hiton technologies CGN2. I thought the modem ports had a problem, but seem not to be the case.

Can you help me with how to fix this? You may need to purchase a replacement. I called my ISP, but they could not help. I have a Roku Player. I have a magicJack Plus. Both work fine. I suspect the problem with your Roku does not involve your magicJack plus. Is the roku working with its included remote or are you simply not able to connect your roku phone app to your roku device? If so, you may have some sort of app conflict. You might want to contact the makers of the Roku app on your app store.

Chris in my attached link are the experiences which I had posted on DSLreports awhile back. It may interest. She responded that they can email me a monthly log. That I did NOT want. Hi Minni, Thanks for the added suggestions. Best, Chris. Hi, my magic jackgo is plugged into wall. The phone has no dial tone but I can make calls out.

Cords and cables can get worn out or damaged without any visible signs. Connect a different phone cord or ethernet cable. This is enabled by default in most routers. However, it is known to cause conflicts with external VoIP devices. Why do I hear static on my calls? If your device is plugged into a router, switch the ethernet cable to a different ethernet port on the router. Test Your Network Connection - Call quality issues can be caused by low internet speeds or unstable network connections.

We recommend using a broadband-equivalent or better connection with a minimum download speed of 5mbps and minimum upload speed of 3mbps. Why does magicJack restart when I try to place a call? When I attempt to use my magicJack I get a numerical error code. How do I resolve it? Test Your Network Connection - Errors can be caused by low internet speeds or unstable network connections.

We recommend using a broadband-equivalent or better connection with a minimum upload speed of 3 mbps. You can test your internet connection speed at sourceforge. If it is there, please check to see if it can be disabled. What if magicJack does not start automatically at bootup?

Locate the magicJack device and double-click on it to run the software. Wireless Internet is convenient, but it decreases call quality. Hold down the keys "Ctrl," "Alt" and "Delete" on your keyboard. Interestingly, when you exit the software, your MagicJack goes back to its normal function if you need it to.

No permanent changes are made. The magicJack express has a white housing with blue trim. The magicJack go has a one-year service contract. The magicJack express has a three-month service contract. The only difference other than colour is the three-month contract for the express model instead of the default one-year contract for the go.

Internet Router. How to Update MagicJack Software? Open the preferred web browser in your PC and open the official website of MagicJack i. Now, search for the Windows Software and click on it. Connect the device with the computer's USB port and leave it for at least 1 minute.

But the new version, the MagicJack Plus, can be connected directly to your router or modem and can be used without a computer as long as you have broadband Internet service. Connect the provided power adapter to your magicJack USB.