Can you shop tax free online

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Join Planet. Sales enquiries. Track my refund. We are sorry but barcode number: was not found in our system. For more information, please click here to provide the details from your Tax Free form s , or email us here customerservices planetpayment. If you need further help, please use the links below: Customer services for specific Tax Free form queries please have your form number and details to hand Your questions answered How to complete your Tax Free form How to shop Tax Free.

If you selected one of the following refund methods, please allow 30 days to receive your refund: Credit card Alipay Cheque Bank transfer Ctrip Pass If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form s on this Tax Free enquiry page.

We are waiting to receive your stamped Tax Free form. We have received your Tax free form and paid your refund by one of the following refund methods: Cash Alipay instant refund WeChat instant refund The refunding process is now complete. Search for your answer Home More. Online shopping and shipping. Information Title. Answer Use this field to document the answer to the question discussed in the Knowledge Article. Nowadays, more and more customers prefer online shopping and ordering goods from e-stores.

Example: Claire from China ordered a handbag from an e-shop in the Netherlands and asked it to be delivered to her hotel in the country. She flew to the Netherlands to visit her friends and received the goods, Tax Free form, and the receipt at her hotel. Upon departure from the airport, she approached Customs to get the purchased item checked and the form validated. Real online shopping is possible only in Germany. The form can be obtained at the German Customs or can be downloaded from here.

You are probably wondering, what about services, can I get a tax refund. In this case no. Services such as car rent, hotel stay, restaurant bills etc, are not refundable. Okay, now it is clear that Tax Free Shopping is applicable for the purchased items. What if I cannot export them in the personal hand luggage, can I still put them I the check-in luggage, or used shipping company? If the purchased items are big and cannot fit the hand luggage or cannot be placed due to security restrictions e.

Not all retailers offer VAT refunds. If you travel from Northern Ireland to Great Britain through any other country you can get a refund. But any goods you buy in Northern Ireland will count towards your tax-free personal allowances when you enter Great Britain. You must be travelling to a non EU country and the goods must be in your hold luggage at all times. Check the rules on bringing goods into Great Britain. Show the goods, the completed form and your receipts to customs at the point when you leave Northern Ireland or the EU.

You can either get paid immediately at a refund booth, for example at the airport, or send the approved form to the retailer or their refund company. Some retailers charge a fee for handling your form. Each of our Tax Free forms has a unique number - you can usually find it at the top of your form. For additional information please refer to this page. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form s on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:. If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form s on this Tax Free enquiry page. Please ensure you have sent us the original stamped Tax Free form to one of our offices.

See a full list of our available country offices. If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed. We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form s on this Tax Free enquiry page.

We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees. Please allow up to 10 working days for the refund to appear on your account. Your refund amount was deducted from the original purchase amount at the time of purchase in the store. Prior to check-in, present your fully completed Tax Free form, together with your travel documents and purchased goods to Customs to obtain Customs approval.

Please note that if you have received an in-store or city centre refund, to avoid charges and a penalty, you must return the export-validated form to us within a specified time period. Actual tax refund value subject to amount spent and Terms and Conditions. Actual tax refund value up to Please note: typical value for immediate tax refunds is Actual tax refund value subject to amount spent and Terms and Conditions; tax refund value up to Tax Refunds are subject to Planet's Terms and Conditions.

Actual tax refund values are also subject to the Terms and Conditions in each location.